Contact Us

PLEASE NOTE: We are currently updating our telephone systems for improved experience for our customers. We apologise for this inconvenience but please email us and we will be contact as soon as we can.

Please note that we endeavour to respond to all contacts within 2 working days, however during sunny spells in the summer months this can be longer.

The following links may help you to resolve your question before contacting us:

- Instruction manuals
- Pool Chemical Advice
- Setup Videos
Product Advice, Enquiries & Warranty
For product questions or advice, or to report a fault with your Bestway item please contact Bestway Aftersales UK.


Order Enquiries
For questions regarding an existing order & delivery contact our 3rd party order processing partner Shopatron on:

Tel:  +44 (0)1793 461650*
Mon-Fri- 9am-5pm (exc. bank holidays)

Bestway Spare Parts
For spare parts for your Bestway product please visit Bestway Aftersales: 

Sales Enquiries

For specific sales enquiries, please email our sales team:


To fast tracks your enquiry please include the product code of the item that you wish to purchase. You can find this on the product page on our website

You can also call us on 0845 576 6020 on Mon-Fri- 9am-5pm (exc. bank holidays).
*Please Note: All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.


Write To Us
If you would like to send us an correspondence by post please do so to the following address. Please note that we do not sell directly to the public at this address.

Bestway Pools UK
1 Sabre Close,
Heathfield Industrial Estate,
Newton Abbot,
Devon,
TQ12 6TW